Free Shipping on orders over R1000 within South Africa Free Shipping on orders over R1000

Customer Service

Shipping and Delivery

We have FREE delivery for all orders over R1000 within South Africa and a flat rate of R100 for all orders under R1000 within South Africa. Please note: Order delivery times do vary depending on stock availability. Most of our linen is made to order and usually takes 3 weeks to receive. Our down products are usually in stock and can ship with in 2 - 3 days. It may seem like a long wait but it is definitely worth it!

International Shipping

We ship Internationally using DHL. All shipping and handling costs will be quoted for separately. Please Contact Us for a quote.

In-Store Collection

All orders for collection are sent to the stores from our Head Office in Cape Town. Please wait for confirmation that your order has arrived before collecting.

Payment Methods

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Downtex (Pty) Ltd. bank account, the details of which will be provided on request. We also accept payments via Mobicred.

Card transactions will be acquired for Downtex (Pty) Ltd. via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Returns and Replacements

We want you to be completely happy with your Granny Goose order. If for any reason you are not satisfied, we will gladly accept your timely return of unused, unwashed products within 14 days of purchase. Used items cannot be returned unless defective. Returned merchandise must include the proof of purchase and be in the same condition as when it was received. We will not refund the shipping costs unless there is a product or manufacturing fault.

Ordering

You can place your order in any one of the following ways;
Submitting your order through this website
Telephone: 0860 DUVETS (0860 388387)
Fax: 0866750868
Email: [email protected]
Visit one of our showrooms
Mail to:
P.O. Box 3028
Cape Town
8000

Site Security

Our website is secured by SSL.  You can view our certificate by clicking on the lock next to our web address in the browser bar.  Please note that the site security only becomes active on the pages that require security like the login form and the shopping cart and checkout pages.  We do not store credit card details on our website.  All payments are made through a third party secure site Paygate.

Privacy

When you register or place an order with us, we ask for information such as your name, e-mail address and telephone number. We will only use your telephone number if we need to contact you if there is a problem with your order or to organise delivery. All this is necessary to process your request or order and will not be given out to any 3rd parties. If for any reason, you are unsure about the personal and account information we are holding in your name, please contact our customer service team. They will happily review your file and update the records if required. You can contact our customer service team by email.