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Terms & Conditions

Detailed description of goods and/or services
Downtex (Pty) Ltd. is a business in the retail industry that sells bedding.

Delivery policy
Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way courier for a fee of R100 .

Return and Refunds policy
The provision of goods and services by Downtex (Pty) Ltd. is subject to availability. In cases of unavailability, Downtex (Pty) Ltd. will refund the client in full within 30 days. Cancellation of orders by the client will attract a 0% administration fee. All products are guaranteed for 14 days and must be returned undamaged in original packaging for a full refund.  Customer must show proof of payment when returning a product.  Products purchased from @Home must be returned to an @Home store.  

Customer Privacy policy 
Downtex (Pty) Ltd. shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Downtex (Pty) Ltd. bank account, the details of which will be provided on request.

Card acquiring and security
Card transactions will be acquired for Downtex (Pty) Ltd. via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by Downtex (Pty) Ltd.separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Downtex (Pty) Ltd. takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile
This website is governed by the laws of South Africa and Downtex (Pty) Ltd. chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, PO Box 3028 Cape Town 8000.

Downtex (Pty) Ltd. may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Discount codes
Discount codes and vouchers are cannot be used to purchase gift vouchers. Discount codes cannot be used in conjunction with any other special offers.

Company information
This website is run by Downtex (Pty) Ltd.  (private company) based in South Africa trading as Granny Goose Duvets and with registration number 2018/445940/07 and GM Walkey (Owner).

Contact details
Company Physical Address:
8 Goud Street
Western Cape
Email: [email protected]
Telephone: 021 9827855